Pillars of Successful Support

Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth.

Arthur Conan Doyle

The hardest thing of all is to find a black cat in a dark room, especially if there is no cat.


A Microsoft support technician goes to a firing range.
He shoots ten bullets at the target 50m away.
The supervisors check the target and see that there’s not even a single hit.
They shout to him that he missed completely.
The technician tells them to recheck, and gets the same answer.
The technician then aims the gun at his finger and shoots, blasting it off.
He shouts back, ‘It’s working fine here!
The problem must be at your end!’